Shipping Policies

  1. To ensure prompt delivery in good condition, we exclusively use reputable courier agencies.
  2. While we aim to ship all items together, this may not always be possible due to product characteristics or availability. Rest assured, we’ll inform you before proceeding with separate shipments.
  3. If you notice any issues such as damage or tampering with the product or its packaging, please do not accept the delivery. Instead, contact our Customer Support at [[email protected]], mentioning your order reference number. We will make our best efforts to arrange a replacement delivery promptly.
  4. Keep track of your order’s shipping status by visiting the “Track your Order” section on our website.
  5. All items, including gifts, will be shipped with an invoice indicating the price, adhering to Indian Tax Regulations.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your delivery needs.

Shipping Time / Delivery Time

  • We make our best efforts to ship your order within same day of the order. 99% of our orders are shipped within 24 Hours.
  • We ship on week days (Monday to Saturday), excluding public holidays. Orders placed on SUNDAY will be shipped only on MONDAY
  • Orders placed before 11.00 AM will be shipped on the same day except on Sundays and Public Holidays.
  • Though we can guarantee a delivery time of 2-5 days to anywhere in India, it is totally beyond our control. Each shipping companies have their own methods, intermediate transit locations etc. and the delivery time is not predictable.
  • Please plan your order allowing sufficient time for the delivery instead of last minute orders.

Lost or Stolen Packages

ROBOCORE is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to initiate an investigation.

Cancellation Policy

Cancellation Window

You may cancel your order within 2 hours of placing it. After this window, the order will be processed, and cancellation may not be possible.

How to Cancel

To cancel an order, please contact our customer support team at [[email protected]] with your order number and request for cancellation. We will do our best to accommodate your request.

Cancellation Fees

Orders canceled within the specified time frame will not incur any cancellation fees. However, if the cancellation request is received after the allowed window, standard Return & Refund Policies will apply.

Cancellation Confirmation

Upon successful cancellation, you will receive a confirmation email. If you do not receive this email, please contact us to ensure your cancellation request was processed.

Refund Process

If your order is eligible for a refund due to cancellation, the refund will be processed to the original payment method within 3 business days.

Changes to Shipping and Cancellation Policies

ROBOCORE reserves the right to modify or update shipping & cancellation policies at any time. Any changes will be effective immediately upon posting on our website.

For any questions or concerns regarding shipping or cancellations, please contact us at [[email protected]].